Support
How can we help?
Have a question, a problem or an idea about Stylely? Get in touch. The frequently asked questions below cover most things quickly.
Email us
We usually reply within 2 business days.
Include your username, your device model and a short description of the problem so we can help faster; add a screenshot if you can.
Contact us in the app
Settings › Help & Support
Search the FAQ or open a support request with Create request. You can follow our team’s replies under My requests.
Closed beta Coming soon to the App Store and Google Play.
Frequently asked questions
I forgot my password. How do I reset it?
Tap Forgot password? on the sign-in screen and enter the email address registered to your account; we’ll email you a reset link. If it doesn’t arrive within a few minutes, check your spam folder.
When you’re signed in, you can change your password in Settings › Account Settings › Change Password.
Can I change my username?
Yes. Update it in Settings › Account Settings › Username. Usernames are 3–30 characters and can contain only letters, numbers, periods and underscores. If the name you want is taken, you’ll need to try another one.
How do I make my account private?
Turn on Private Account in Settings › Privacy. With a private account, new followers wait for your approval and only followers you approve can see your posts. You can approve or delete pending requests under Follow Requests in the same section.
Your username, name, profile photo and bio stay visible to everyone, even on a private account.
How do I report or block someone?
- A post: choose Report this post from the menu at the top right of the post.
- A profile: open the ••• menu at the top right of the profile and choose Report Profile or Block User.
Your report is kept private; the reported person isn’t told who reported them. We aim to review reports within 24 hours.
When you block someone, you can’t see each other’s profiles or posts or message each other, and any follows between you are removed. You can unblock them any time in Settings › Privacy › Blocked Users.
How do I delete a post?
Open your post, tap Delete post in its options menu and confirm. The post is permanently deleted together with its photos and videos, comments and likes. This can’t be undone.
If you only want to hide it, choose Archive from the same menu instead; only you can see archived posts.
How do I delete my account?
Go to Settings › Account Settings › Permanently Delete My Account, type DELETE in the confirmation box and tap Delete my account. Your profile, posts, messages and other data are permanently deleted.
If you can’t access the app, you can also request deletion by email. Steps and what gets deleted: Account and Data Deletion.
How do I manage notifications?
In Settings › Notifications, choose which activity you get notified about: Likes, Comments, New Followers, Direct Messages, and Price Drops for items on your wishlist.
Not getting any notifications? Check that notifications are allowed for Stylely in your phone’s settings.
How do I get a copy of my data? (data protection requests)
To request a copy of your data, or to have it corrected or deleted under KVKK or GDPR, email support@stylely.app with the subject “Data request” and include your username. If you can, write from the email address registered to your account; we may ask for additional information to verify your identity.
We resolve requests free of charge within 30 days at the latest. Details: Privacy Policy › Your rights.
Didn’t find what you need? Write to support@stylely.app or create a request in the app under Settings › Help & Support. See also the Privacy Policy and Terms of Use.